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Data Protection & GDPR

Dear Sir / Madam,

Webinar on Introduction to Data Protection & GDPR for Indian Businesses

10 September 2018, 03:00 pm to 05:00 pm

Live from CII

Be on the right side of the GDPR

Data is emerging as a critical business byproduct of digital economies. Countries across the world are putting in stringent regulations to ensure fair use and imposing strong penalties for non-compliance.  EU’s General Data Protection Regulation (GDPR) is case in point. It extends to organizations that do business with the EU.

The Indian government too is working on a framework. All Indian businesses, irrespective of their dealings with EU, will have to understand and adopt global best practices on data privacy in the very near future.

Get familiar with GDPR

As a part of CII’s mandate to help Indian businesses stay globally competitive, we are organizing an awareness programme on the issue of data privacy and protection.

The webinar  - Introduction to Data Protection & GDPR for Indian Businesses-– is a part of this initiative. The webinar has been designed for a wide group, ranging from small business owners to compliance and risk professionals.

This webinar will help you:

1. Understand privacy and data protection for business
2. Decode GDPR principles and understand their practical impact on your business
3. Recognize grounds for lawful processing of personal data and obtaining consent
4. Manage data breach and reporting requirements

Leverage the knowledge of an expert

The presenter Mr Rahul Sharma, an authority in the field of data privacy and management, will hold the session. He leads the Indian representation at the International Association of Privacy Professionals (IAPP) and is also a member of the Asia Privacy Scholar. He worked with Asian Business Law Institute (ABLI, Supreme Court of Singapore) on their ‘Data Protection Legal Framework in Asia-Pacific’ project & also worked with Data Security Council of India. Rahul is a fellow at International Visitor Leadership Program (IVLP), Global Governance Futures (GGF 2027) & ICANN.

We encourage you to interact with him during the course of the webinar to understand how you can progress your organization on the road to better compliance and governance.

Book your spot now

The details are as below:

Date: 10 Sept 2018

Time: 3 pm to 5 pm

Fee structure:

For CII Member:             INR 1500 + 18% GST

For Non- Members:        INR 2000 + 18% GST

We urge you to both, participate as well as spread the word around. Please click here to register

Feel free to contact my colleague Ms Meenakshi Sharma (Meenakshi.sharma@cii.in/+91-9871103081) to assist you further.

Kind Regards,

Navnish Jawa

Head-Digital Services

Confederation of Indian Industry

249-F, Sector-18, Udyog Vihar, Phase IV

Gurugram-122 015 (Haryana), India
M: +91 9871103081 |E-Mail :navnish.jawa@cii.in |91-124-4014060-67  Extn: 439

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Lucas TVS Ltd & Whirlpool of India Ltd

CII Manufacturing Excellence Mission to Lucas TVS Ltd & Whirlpool of India Ltd 0830 hrs: Friday 22 June 2018: Puducherry Confederation of Indian Industry as part of its Manufacturing Panel in line with the “Make in India” Campaign and as a service to the Industry has always been in the forefront to help industry to find ‘New Solutions, Innovative Ideas, understand latest Technology in Manufacturing’, to enhance its competitiveness and build business excellence to compete in the competitive world. CII has been organizing various industrial visits across the country to grab new ideas and innovative techniques that industries follow. The purpose of taking Industrial Missions is to gain knowledge about the process of work which is undertaken by the industry in today’s modern world with stiff competition. In this context, I am pleased to inform you that Confederation of Indian Industry (CII) Thoothukudi is organizing a Manufacturing Excellence mission to Companies focusing on Manufacturing Practices, Technology, Quality, Customer Service, Employee Engagement & HR practices to Lucas TVS Ltd & Whirlpool of India Ltd  on Friday, 22 June 2018. (Registration at0830hrs). Bus would start from CII, Puducherry State Office, No 1, First Floor, Zamindar Garden SV Patel Road, Puducherry-605012 Mobile -  9688318699 About : Lucas TVS Ltd Lucas TVS was established in 1962 as Joint Venture between Lucas Plc. UK and TVS Group, India. Lucas started operations in India from 1930 as Lucas Indian Service for providing warranty and aftersales service to many of the imported vehicles which carried Lucas parts. Initially with Starters, Dynamos and Distributor products, Lucas TVS, over the years, commenced providing complete system solutions in Auto Electricals, specialized motors for Air Compressors, Stop - Start systems, Engine Cooling modules, Ignition products, Diesel Fuel Injection systems etc. Lucas TVS is currently supplying to over 90% of automotive manufacturers in India and also exporting to North America and Europe. Lucas TVS products find applications in Two/Three Wheelers, Passenger Cars, Commercial Vehicles, Tractors & Stationery Engines. Through export partners, Lucas TVS products are also integrated into some of the top global brands like Audi, Mercedes-Benz, BMW, Porsche, Rolls Royce, etc. Looking into the future, Lucas TVS is able to fulfill the vision of being a company that will be deeply involved in the field of auto electricals and mechatronics as well as a significant player in consumer goods industry recognized for quality, technology and energy savings worldwide. About : Whirlpool of India Ltd Whirlpool entered India in the late 1980s as part of its global expansion strategy. It forayed into the market under a joint venture with TVS group and established the first Whirlpool manufacturing facility in Pondicherry for washing machine category. In 1995 Whirlpool acquired Kelvinator India Limited and marked an entry into the refrigerator market as well. The same year the company also saw acquisition of major shares in TVS joint venture and later in 1996, Kelvinator and TVS acquisitions were merged to create, Whirlpool of India Limited. This expanded the company's portfolio in the Indian subcontinent to washing machines, refrigerator, microwave ovens and air conditioners. Whirlpool of India Limited headquartered in Gurgaon, is now one of the leading manufacturers and marketers of major home appliances in the country. The company owns three state-of-the-art manufacturing facilities at Faridabad, Pondicherry and Pune. Each of the manufacturing set-up features an infrastructure that is witness of Whirlpool's commitment to providing its consumer with forward looking solutions.  Key Take Away:  The one day visit would include a presentation focusing on Manufacturing Practices, Methodology, Employee Engagement & Best HR Systems followed by the respective companies, its uniqueness and the State of the Art Technology used to help compete in this competitive environment and achievements that have brought in to the manufacturing sector. This visit would be followed by a Plant tour and an interaction to understand and build knowledge in their respective areas of work. Target Participants : We seek participation and nominations from Technical Personnel from Top and Middle Management, Senior Management Personnel involved in Manufacturing, Production, Maintenance, Quality, Marketing, HR and other personnel. Please use the attached registration form to confirm your nomination(s). Number of participants would be restricted to 30 (Thirty only) on First-cum-first served basis. You are requested to forward your nominations on or before Wednesday, 20 June 2018 to confirm your registration. Delegate Fee: CII / YiMember: Rs 3500/- per participant (Incl. of GST 18%) Non-Member: Rs 4000/- per participant (Incl. of GST 18%) Education Institution: Rs 3000/- per participant (Incl. of GST at 18%) Request to send us the payment by Cheque / Demand Draft to “CONFEDERATION OF INDIAN INDUSTRY” payable at Chennai. ·         Transport will be arranged to visit Lucas TVS Ltd & Whirlpool India Ltd ·         Registered participants to board the Bus at 0830 hrs at CII, Puducherry State Office, No 1, First Floor, Zamindar Garden SV Patel Road, Puducherry-605012 Tel:0413-2226201, Mob: 9688318699 ·         CII will arrange for Lunch & Transportation. ·         The hosting companies has the right to reject nominations from competitors. ·         Dress Code: Formal with Shoes (Mandatory)

Regards,

Sanjay Gunasingh

Chairman, CII Thoothukudi

============================

Confederation of Indian Industry

Thoothukudi District Office

106 J/30, Millerpuram, First Street,

Thoothukudi - 628008

Tel: 0461 – 2312177

Mobile: 96883 18699

Email: ciithoothukudi@cii.in

===========================

Brent Crude

Dear M.SundaraRajan ,

Take a look at this chart…. Oil prices are soaring and many experts now see $100 oil as a distinct possibility. Hedge funds have started allocating MUCH more money to commodities… and to oil & gas companies in specific. Millions of retail investors are now looking to profit from the new oil boom… but success isn’t guaranteed. Our network of insiders have put together a winning portfolio that helps you maximize profits… We charge our institutional clients tens of thousands of dollars for this intel…. But for a limited period of time, I want to offer you the same quality of research for just $79…. and because I’m confident in our analysis, I want to offer you a 30-day money back guarantee.  Our next intel report is coming out soon... make sure to get it. The oil boom won’t wait for you…  Sincerely, Tom Kool Editor, Oilprice.com

How to generate travel leads free of cost?

How to generate travel leads free of cost? If you are a travel agency, destination management company, Online travel agent, hotelier or any other company in travel sector; you must need leads every day to keep your business running. 1. Hellotravel 2. Twitter Read full story  Have any question? Feel free to contact us at helpdesk@hellotravel.com or call at: 01130908656

HOOK is independent from our marketplace 1 Million+ Leads | 3 Million+ Activities/month | 10,000+ Agents

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Customer Services - tips

Instantly improve your Customer Service,
with almost no money 

Good Morning!

Customer service is one of those fields that mandate constant attention for the simple reason of rapid evolution due to intensified demands fueled by a heightened exposure to international quality of support that realizes and places a customer before everything else.

Here are five highly effective, almost no-cost ways to upgrade the quality of your customer service experience and make your customers’ lives a little bit better.

1. Handle unhappy customers carefully. You don’t want to lose a customer for a mistake- yours or theirs. Things do become awkward for both, the customer support executive and the customer when something goes wrong. Hence my first & foremost advice is to train your executives until they are fluent in using it every time such a scenario happens. Commonly known as Customer Service Recovery, this process makes use of the widely popular AWARE approach - Acknowledge, Widen, Agree, Resolve, & Evaluate. Ask us and we will be glad to help.
    
2. Keep a Language Phrasebook handy. When tempers are on a high, even the most well-meaning and passionate executives can sometimes use a word or phrase that further adds fuel to customer’s disappointment. Make sure your customer support executives commit to memory a few phrases for such situations. A better idea that we successfully implement is keeping a phrasebook handy with all our executives. We have made hard and soft copies that our executives carry at all times they interact with a customer- on their desk, in their computer, and in their phones.
   
   Here are a few examples from our phrasebook:
   
   NEVER SAY:  Our records say you owe us…
   YES! SAY THIS: Our record shows a balance of…
   
   NEVER SAY:   You must…
   YES! SAY THIS: From our experience, we find it works the best when… 
   
   NEVER SAY:   Please hold the line… 
   YES! SAY THIS: May I place your call on hold for a few moments… Always apologize and thank them after reconnecting the call.  
   
3. Begin and end with elegance. Numerous psychological studies have shown that our brain tends to remember the beginning and the end of a conversation more than every other word. Make sure your customer support department receives every single call as it was their first one, and ends each call as you would give farewell to a fond friend who might not return for a few years.

This is how it works. There is no magic in keeping customers happy, only flawless execution, especially when a customer arrives with a complaint. A disappointed person is eager to share his experience with others. Make sure you give him a good story. That is the most economical way of creating brand advocates.

The only cost?

Either training your executives or choosing an outsourced help desk provider like Open Mind Services Limited

Open Mind Services Limited, a specialized Inbound Communications company continues to assist its clients in providing impressive customer service and delivering vital competitive advantage for more than 15 years now.

Click here to Schedule an introductory warming up session today

Have a great day and the weekend ahead!

Best Regards
Naveen Gulati        
naveen@openmind.in
8800600166
www.openmind.in

FASHION

FASHION

International Export Import (sales retail apparel fashion sports fmcg agriculture power oil b2b) Fashion AI Revolution in Amsterdam | Stylumia By Ganesh Subramanian We're coming to Amsterdam on 4th of May 2018. Be a part of the AI revolution in fashion, identify 'the next' by keeping a pulse on where your... View Discussion

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Expo - Services

COAT INDIA 2018

2 - 4 August-2018, Pragati Maidan, New Delhi
Contact Us : +91 9540707189

Welcome to COAT INDIA 2018

The 1st Edition of India's largest & centered exhibition on Coating Technologies is taking place on 2nd, 3rd and 4th August-2018, Hall no. 7 Pragati Maidan, New Delhi. The demands placed on paint and coatings are growing all the time. Decision-makers and thought leaders in the coatings industry face great challenges. The Coat India Show 2018 gives them the opportunity to meet the innovation leaders and discuss the latest developments in pigments, additives, adhesive and raw materials, intermediates for construction chemicals as well as laboratory and production equipment, testing and measuring equipment, application and environmental protection and safety work. Coating Expo 2018 will be a platform to the user Industries to get updates on the latest technologies, equipment, product & service offered etc. in the Industrial Products industry. Coat India expo will provide a powerful medium for business development and expanding professional networks.

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International Export Import (sales retail apparel fashion sports fmcg agriculture power oil b2b) Fitness Equipment Industry Worldwide - Riding High on Growth | 2018 By N Agrawal Get the Fitness Equipment Industry Forecast here http://bit.ly/Fitness-Equipments In this fast-paced modern life, people don’t have the time to... Anand Ingle N Agrawal he rising urge to stay healthy and fit, to maintain... View Discussion